Job Profile

  • Answer phone calls, emails, letters or other correspondence
  • Listen to customers’ issues and provide effective solutions
  • Provide accurate information to customers
  • Follow up in a timely manner
  • Communicate effectively with unsatisfied customers
  • Document complaints and provide feedback
  • Interact with customers through social media for promotion of company’s products and services
  • Develop good relationship with customers/consumers

Employment Opportunity

  • Consumer affairs and information specialist
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