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Job Profile

  • Ensure customer satisfaction
  • Advice customers and provide help
  • Communicate courteously
  • Solve and investigate customers’ problems
  • Keep accurate record of discussions
  • Write reports and analyze the customer service
  • Ensuring services meet the business need
  • Issuing refunds or compensation to customers
  • Meeting with other managers to discuss possible improvements to customer service
  • Keeping up-to-date with changes in the services of the organization

Employment Opportunity

  • Customer care manager
  • Customer services manager
  • Customer relationship manager
  • Customer operations manager

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